1. What's the price?
Thanks for your interest in our product. Could you tell me your purchasing quantity?Also please leave your email or other contact information if possible. We will get back to you asap.Thanks.
2. What is your MOQ?
Typically, the MOQ is 1 unit for instruments, while for consumables, it depends on the specific items.
3. What qualifications or certifications do you have?
Our products hold CE and other certifications, and our company is ISO 9001 and ISO 13485 certified.
4. What are your payment terms?
The standard term is 100% prepaid via T/T after the proforma invoice (PI) is confirmed. We also accept L/C, and other terms are negotiable.
5. What are your trade terms?
We offer EXW, FOB, CFR, CIF, and other negotiable trade terms.
6. What is your warranty policy?
We provide a one-year warranty for instruments.
7. What is the shelf life of your products?
Typically, instruments have a 5-year shelf life. For reagents, it depends on the specific product.
8. Can I get free samples?
Yes, but we do have limitations on free samples: currently, we offer free samples for items valued at $50 or less, though the buyer is responsible for shipping costs. For samples over $50, the buyer covers both the sample cost and shipping fees.
9. Do you offer OEM services?
Yes, we do. Please share your desired OEM brand name and specific requirements, and we'll provide a re-quote for you.