1. What's the price of your products?
We offer competitive, tailored pricing based on your purchasing volume and specific product needs. To provide an accurate quote, please share your desired quantity and product SKUs (if available). Feel free to leave your email or preferred contact details, and our team will respond with a customized offer promptly.
2. What is your minimum order quantity (MOQ)?
Instruments: MOQ = 1 unit (ideal for trials or small-scale purchases).
Consumables: MOQ varies by product line—contact us for details on your specific item.
3. What qualifications or certifications do you hold?
Our products are backed by authoritative global certifications, including CE and FDA approvals, and our manufacturing processes comply with ISO 9001 and ISO 13485 standards (the gold standard for medical device quality).
4. What are your payment terms?
Standard term: 100% prepaid via T/T (Telegraphic Transfer) upon proforma invoice (PI) confirmation.
Additional options: Letter of Credit (L/C) is accepted. Customized payment arrangements are available for long-term partners—let's discuss!
5. What trade terms do you support?
We work with all major Incoterms to fit your logistics preferences, including EXW, FOB, CFR, and CIF. Other terms are fully negotiable.
6. What is your warranty policy?
All our instruments come with a 1-year warranty. We stand behind the reliability of our products—contact us immediately if you encounter any issues, and we'll resolve them promptly.
7. What is the shelf life of your products?
Instruments: Typically 5 years (when stored per recommended conditions).
Reagents/Consumables: Shelf life varies by product—refer to the product label or contact us for the exact expiry details of your desired item.
8. Can I request free samples?
Yes! We offer free samples for items valued at $50 or less (you only cover shipping costs). For samples exceeding $50, a nominal sample fee + shipping costs apply.
9. Do you offer OEM services?
Absolutely! We specialize in custom OEM solutions to match your brand identity and specific requirements. Share your desired brand name, packaging specifications, or product modifications, and our team will provide a tailored quote and timeline for your project.
Ready to learn more? Send us your details, and we'll connect you with a dedicated manager to address your unique needs.