1. What's the price?
Thanks for your interest in our product. Could you tell me your purchasing quantity?Also please leave your email or other contact information if possbile.We will get back to you asap.Thanks.
2. What is your MOQ?
Typically, the MOQ is 1 unit for instruments, while for consumables, it depends on the specific items. Could you please share your email address or other contact information? We'll get back to you as soon as possible.
3. What qualifications or certifications do you have?
Our products hold CE and FDA certifications, and our company is ISO 9001 and ISO 13485 certified. Please let us know which products you're interested in, and we'll send the relevant certification documents to you ASAP. Also, could you please share your email address or other contact information? We'll follow up promptly.
4. What are your payment terms?
The standard term is 100% prepaid via T/T after the proforma invoice (PI) is confirmed. We also accept L/C, and other terms are negotiable. Could you please share your email address or other contact information? We'll get back to you quickly.
5. What are your trade terms?
We offer EXW, FOB, CFR, CIF, and other negotiable trade terms. Could you please share your email address or other contact information? We'll follow up as soon as possible.
6. What is your warranty policy?
We provide a one-year warranty for instruments. Could you please share your email address or other contact information? We'll get back to you promptly.
7. What is the shelf life of your products?
Typically, instruments have a 5-year shelf life. For reagents, it depends on the specific product. Could you please share your email address or other contact information? We'll follow up soon.
8. Can I get free samples?
Yes, but we do have limitations on free samples: currently, we offer free samples for items valued at $50 or less, though the buyer is responsible for shipping costs. For samples over $50, the buyer covers both the sample cost and shipping fees. Could you please share your email address or other contact information? We'll get back to you ASAP. Thanks!
9. Do you offer OEM services?
Yes, we do. Please share your desired OEM brand name and specific requirements, and we'll provide a re-quote for you. Could you please share your email address or other contact information? We'll follow up promptly.